FAQ

How do I enter my kilometres?

Here are some handy tips about data entry and some of CycleSmart's features:
Daily emails are most useful for p...

How do I stop the daily e-mail reminders?

If you no longer wish to receive the daily e-mails, it's easy to switch the option off yourself. Just login to CycleSmart and click on 'Edi...

Understanding cycling data entry

Most CycleSmart users enter data from an Odometer - Odometer readings require very little effort to keep up to date; as they are cum...

I've reset my odometer, what should I do?

When you enter data for the first time after restting your odometer you will have to do it via the website. Just follow the normal p...

How do I change my password?

You change your password at any time. When you have logged in, go to "Edit my profile" and under Basic Information you are able to choose a...

How do I count my kilometres?

A cycle computer is a magnetised tool which fits onto your bike, and measures the kilometres you have travelled. You can find a cycle comput...

I made a mistake, can I correct previous entries?

Yes. You can re-enter or delete data from previous days. Go to the Your Progress page, and you'll s...

I don't know the safe cycling routes to work, how will I know where to go?

The best place to start would probably be to ask cycling friends or other cyclists at your workplace. Check to see whether your work...

What are TravelSmart maps and where can I get them?

TravelSmart works with Melway, local councils, Metlink and universities to produce sustainable transport maps of urban and regional areas. T...

Why does my graph have flat periods?

By default, the CycleSmart system assumes that you ride every day, and thus it will average any distance travelled out over several days if ...